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Help · 46 answers
Frequently asked questions Everything about Umbra — how it works, what it costs, what happens to your data.
Getting Started Voice Journal Features Blog & Community Ebook Library & Keepsake Books Subscription & Billing Accessibility Features Account & Privacy Age & Parental Consent Troubleshooting Getting Started What is Umbra Shadow Speak Journal? Do I need to speak — can I just type? How do I start my first entry? Is there a free trial? Do I have to journal every day? Voice Journal Features How does voice transcription work? Which narrator voices can I choose? Can I hear my reflections read aloud? How do I delete an entry? Is my journal private? What is the Mirror reflection? Ebook Library & Keepsake Books How do I claim a free ebook? What ebooks are in the paid library? What is the printed chapter book? Can I customize my keepsake book cover? How much does the keepsake book cost? Subscription & Billing What are the pricing tiers? What does 'locked at $9.99 until Dec 31 2027' mean? Can I cancel anytime? How do refunds work? How do I cancel through the Stripe billing portal (after the 7-day window)? Can I pause instead of cancelling? What if my card fails when a pause auto-resumes? Can I switch tiers? Are there discounts for students or hardship? How is my card charged? Is my subscription auto-renewing? Accessibility Features Is Umbra accessible for low vision? Can Umbra read pages aloud? Is keyboard navigation supported? Does Umbra follow WCAG guidelines? Account & Privacy How do I sign in? How do I delete my account? Do you sell my data? Where is my data stored? Age & Parental Consent Is there an age minimum? How does parental consent work? What if my parent doesn't have a credit card? Troubleshooting My voice recording isn't transcribing. My reflection didn't generate. I don't see my entries after signing in. The site looks broken on my phone.
Umbra accessibility options are available at the bottom-left of every page. Tab to reach them for larger text, high contrast, dyslexia-friendly font, and a read-this-page-aloud action.